SAME-DAY, ON-SITE SUPPORT, ANYWHERE IN THE WORLD
Knowing what to do is one thing, having the ability to get it done is another. Source Support has you covered. Our support offerings range from 4-hour, same-day, global on-site support to next business day onsite support. And for customers that require a higher level of service, we offer onsite 24/7 staffing. As an extension of your company, partnering with Source takes the worry out of SLA compliance – allowing you to focus on managing your business rather than it managing you.
Our Technical Help Desk is the “nerve center” of our support system. 24/7, 365 days a year, our triage process provides accurate warranty or SLA validation and entitlement, ensuring your customer commitments are met or exceeded as contracted.
Providing live phone coverage around the clock, each case is assigned to one of our Level 1/2 Help Desk Engineers, who is the single point-of-contact from start to finish. As an extension of your team, we are your brands ambassador whenever one of your customers has a problem.
Source Support delivers unparalleled service capabilities anywhere you or your customers are located – giving you a distinct advantage over your competition. Source delivers:
- A global network of over 12,000 highly trained and certified support technician
- Coverage to every U.S. zip code and in over 90 countries
- The ability to quickly set up new client engagements, typically in less than 45 days.